The issue is you have a legitimate Antivirus program you want to remove.

To do so try uninstalling by entering (XP or Vista) START --> RUN --> control.exe appwiz.cpl --> SELECT PROGRAM (and uninstall)

(WINDOWS 7) type appwiz.cpl in the "Search programs and files" box and press ENTER --> SELECT PROGRAM (and uninstall)

If your Antivirus program will not uninstall use one of the following tools to remove these antivirus programs. PLEASE READ THE WARNINGS BEFORE RUNNING! Ensure you have several good backups of your entire computer system before proceeding.

Norton / Symantec - www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb Ensure your computer is NOT directly connected to the internet and is behind a firewall or re-enable the windows firewall. Ensure you identify the EXACT version of the Norton AV installed on your computer. To do so, open the Norton AV console and select Help or About. Write down the exact version product number and numbers / year. With good backups confirmed, exit all applications, save the uninstall program to your desktop, then run. Do NOT interrupt the uninstall program as it works. Wait for the application to finish! Normally there is a restart initiated by the uninstall tool, if not restart your computer when you are certain the uninstall is finished. Upon reboot, ensure your windows firewall is enabled, test several applications, then immediately install a new AV program to ensure your PC is protected.

McAfee - download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe - Save to your desktop. Exit all applications, confirm your good backups are in hand, run and DO NOT interrupt the uninstall, wait until it is finished before running any applications or rebooting. When you are certain the program is finished, restart the computer, ensure your windows firewall is online, and immediately install a new AV program.


AVG - avg.com/us-en/download-tools - Save the uninstall program to your Desktop. Double check you have at least two good backups of your entire computer. Enable the Windows Firewall. Run the uninstall program and do not run any applications or reboot your computer until you are certain the program has finished. When you are certain the uninstall is finished, reboot your computer, check your firewall is on, and immediately install a new antivirus program.

Kaspersky - support.kaspersky.com/faq/?qid=208279463 - Open the Kaspersky AV console and note the exact version installed on your computer. Download the appropriate remover tool to your Desktop. Ensure you have two good backups of your entire computer in hand, Enable the windows firewall, run the uninstall program. DO NOT run and application while the system is purged of all Kaspersky program remnants and do not restart your computer until the removal process is completed. When the uninstall is finished, reboot your computer, ensure your Windows firewall is enabled, install a new AV program.

SOPHOS - community.sophos.com/t5/Sophos-Endpoint-Security-and/Sophos-removal-script/td-p/4729/page/2 - SOPHOS does not publish their uninstall scripts, so the preceding URL is an endusers program said to remove SOPHOS. As with the previous uninstall programs, ensure you have at least two backups of your entire computer. The published script removes registry keys, so use at your own risk. Or contact SOPHOS tech support and ask for a uninstall script.

JAVA - raproducts.org/wordpress/ - Ensure you have two good backups before proceeding. The URL is a third party tool to remove JAVA, use at your own risk! While Java isn't and AV program, sometimes removing and reinstalling can resolve browser errors